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Shaza Al Madina: Dreams do come true

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Shaza Makkah: Book Direct, Be Rewarded

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Where Life’s Stories Unfold 

We are all travellers – our lives are the tales of journeys and discoveries we make.

Inspired by the cultures of the Silk Route, Shaza Hotels offers travellers a safe haven on their life expeditions – an oasis of calm amidst the clutter of daily life. Each hotel is a quintessential retreat steeped in the old world, and a promise to be a journey in itself. Captured in the depths of astounding architecture and distilled in the spices of rich cuisine, each of our destinations is a tapestry woven with facets of ancient cultures. The essence of the Silk Route transcends time, to bring travellers the most coveted treasure of all – tales yet to be told. Shaza Hotels affords travellers curated experiences set in contemporary-luxury spaces, designed for those who seek to explore and delight in the lavish elements of the bygone Eastern roads of trade.

About Us


We are our culture. Without our nuances, our traditions and allegiances, who will we be? We may certainly be a hotel, but we won’t be Shaza. Our culture, our way of being, resides within the very heart and soul of our people. it is here where we begin and end as a brand. With our people.

  • generosity

    Giving is one of the greatest ambitions of our brand. To give memorable experiences. To give the best of who we are. To approach, every interaction with our guests – and each other - with grace and generosity.

  • Respect

    Sincerity, integrity and fairness are the immutable cornerstones of our existence. We value all individuals in all their diversity and difference.

  • Creativity

    We embrace the new, explore and push boundaries to develop fresh ideas and experiences in the service of improvement – but always, with considered thought and attention.

  • Pride

    Our heritage and spirit is our pride and joy. It defines the ambition and entrepreneurial character of our brand which we believe will distinguish us in the region and beyond.

  • Engagement

    We are committed to meaningful connections. We are unfaltering in our commitment to work with passion and sincerity and to truly connect and engage with our guests, owners and colleagues.

  • Awareness

    As a brand and people, we are unreservedly invested in the environment and neighbourhood in which we reside. Our actions are without reserve always measured and mindful.



Shaza is a new interpretation of what it means to be of the East. Bright, effervescent and joyful, it is a modern retelling of an old world.

While our past, ornate with the treasures and memories of the Silk empire, is indeed illustrious, our dreams are of our present and the future. Shaza is a five star breath of fresh air in a modern retelling of the East. We are focused on the creation of a 21st century East that respects the past, but does not get lost in its nostalgia. Ours is a brand new Eastern world filled with the promise of even more glories and reasons to be proud of who we are.

The Team

The Team

Shaza Hotels is an independent five star hotel operator, supported by an affiliation with a number of prestigious partners. These include Kempinski, our financial partner Shaza Hotel Investment Company as well as our membership of Global Hotel Alliance.


Simon Coombs brings an invaluable depth of knowledge and regional expertise to the Shaza enterprise. A highly motivated and determined individual, he brings a very particular and distinguished skill to Shaza - that of establishing and growing businesses from the ground up. Simon is the man who has genuinely done it all before. His position before joining Shaza as President and CEO was as Executive Vice President and CFO at Kempinski.

Prior to his appointment at Kempinski, Simon spent 16 years with Hyatt International in various positions linked to development, tax planning, corporate, and hotel finance. Most recently, he held the Hong Kong based position of Vice President of Finance for the Asia Pacific region.

Using this wealth of experience, and his fluency in the business language of the region, Simon is instrumental in the development and expansion of the Shaza brand. Since taking the helm of Shaza Hotels in 2010, Simon had dedicated his efforts to creating the Shaza’s brand from the ground up, with the objective of bringing a completely unique luxury brand to the market. His vision is to establish a distinct and sincere organisational culture that will be reflected in every hotel under operation, in terms of both service style and design concept.

Simon holds Honours Degrees in both Economics and Strategic Planning from Leeds University in England.

Sanjiv Malhotra as Executive Vice President is responsible for nurturing the concept and development of the brand as well as making it an operational reality.

Graduating with honours in Commerce and Business Management, he specialised with a Post-Graduate in Hotel Management. Sanjiv also read at Ecole Hôtelière de Lausanne in Switzerland and Cornell University, Ithaca for courses in Food & Beverage, General Management and Leadership.

With more than 27 years in the luxury Hotel industry, Sanjiv’s previous role was Regional Vice President for East Africa with Kempinski and before then with Oberoi Hotels India, Australia and Egypt. A seasoned hotelier, he is motivated to guide Shaza Hotels to its next stage, understanding that a brand is only as strong as its distinctiveness and the resolve of its people. He is focused to create memorable guest experiences, enhanced by design and delivered by caring, empowered, motivated team members.


Chris Nader has been part of the Shaza story from the beginning.  He was involved in setting the brand’s identity and positioning, establishing its values and philosophy, as well as creating signature products ranging from dining concepts to Spas and Kids’ Clubs. With such in depth understanding of the brand, he naturally developed into a key player of the company’s growth strategy, boosting its development activities across the globe. Based in Dubai, Chris’ role is to double Shaza’s portfolio in the next few years. He also holds the position of Vice President – Development Middle East and Africa for Kempinski, the renowned European luxury operator and shareholder of Shaza Hotels.

Prior to joining Shaza, Chris held several positions in food and beverage where he assisted in the creation of some of the trendiest resorts and restaurant concepts in Lebanon.  He holds an MBA from the Ecole Hôtelière de Lausanne in Switzerland, and a Bachelor in Business Administration from the American University of Beirut.

corporate team

Shaji Abu Salih leads the Sales, Revenue and Marketing strategies for Shaza Hotels. He is responsible for the pre-opening locational research, setting the opening strategies and revenue plans for the new hotels. Once the hotels are open he oversees the key account management of all hotels, matrix contracting and relationship management.

Shaji has been a part of the Shaza family since 2009, prior to which he spent several years with Kempinski, he also holds an MBA of Rheims University.

Ali Ozbay is responsible for developing innovative and analytical marketing strategies for Shaza Hotels. He leads the creation of Shaza’s brand assets, communication channels and digital strategies.

Ali holds a Master’s Degree in Tourism Management from the University of Brighton and has had a distinguished career in London, Istanbul and Dubai, spanning over 18 years at international and multi-national brands.  Ali brings invaluable cross-sectoral experience to Shaza Hotels.

Ihab El Haddad provides the design direction created in a bespoke manner for each location, curated to the market segments of the hotel. He is responsible to implement the Technical Guidelines of the brand in conjunction with the Owners, Consultants and Contractors.

A Bachelor of Architecture, PMP Certified, Ihab has over 15 years of experience with design firms such as HOK, HBA, and GMA.

Franck Descat as Director of Finance for Shaza Hotels, is responsible for corporate finance, driving hotels' financial performance, implementing the company's internal control, systems implementation, hotel's pre-opening budgets, and tax compliance.

A CMA certified professional, Franck holds two bachelor degrees in Finance and Accounting Information Systems from Fordham University and Skema Business School. As a member of the Shaza Family for the past 8 years, he has a very good understanding of the brand and all areas of the organisation.



It is our ambition to always create deeper, richer experiences that linger long after the stay is over. We are determined to always communicate and present ourselves authentically with charm and warmth.

  • Philosophy

    Curated in association with some of the region's leading anthropologists, professors, and historians Shaza is the first contemporary celebration of the cultures of the Silk Route. This heritage is the source of all we are. How we walk, how we talk, how we live as a brand.

  • Expansion Strategy

    By design, we are an intimate family of hotels. We believe this intimacy augments the operational and financial performance of each of our properties. Shaza hotels are carefully evaluated in major markets where we are sure we can add value to the benefit of the owner.