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Guest Services


In the Shaza world, a guest is both a blessing and a privilege. Our handcrafted guest facilities and services have been exclusively prepared to provide you with an unforgettable experience. Shaza Makkah offers a range of courtesies and unique welcome rituals that make a stay with us a truly memorable occasion.

Al Morafik

Al Morafik


Al Morafik is a man of the court who in the East of the past could make things happen. The Morafik at Shaza, is a gentleman of equal position. A man who proverbially clicks his fingers and gets the job done – graciously and discreetly. From dates and a cooling drink on arrival, to the final goodbye right at your car. The Shaza service style, as you will soon experience, is truly one of a kind.

Kid's Club

Kid's Club


Children within our Silk Road culture are considered a treasure above all treasures. At Shaza, we believe our greatest natural resource is the minds of our children. Designed with leading experts, the Shaza Kids’ Club is founded upon the principles of Education, Entertainment and Exploration. Our club is an embodiment of our belief that play is truly the highest form of learning.

Afiya Foot Massage

Afiya Foot Massage


Makkah is a demanding upon the pilgrim. Days are filled with time sensitive duties and obligations. Any visit can therefore be quite a challenge for tired feet. Shaza Makkah offers a Foot Massage service crafted to ease the strains of the day and ensure a restful experience.