All Shaza Hotel Colleagues are carefully handpicked in order to become a Shaza Ambassador. Shaza Hotels is a luxury five star hotel brand that provides high-quality services to high-end guests. For this reason, a Shaza Colleague should represent Shaza Hotels at its very best, respecting and embracing the values of the company.
“The Shaza People Philosophy states that we want our people to win and succeed. Keeping this in mind, we have designed a development programme called Shaza Talent Enhancement Programme (STEP) for all levels.
STEP is designed to develop the Rank & File, Supervisors, Assistant Managers and Managers of Shaza Hotels. It ensures that skills, abilities, and knowledge are constantly being improved for fellow Colleagues to reach to the next level in the responsibility of their respective departments. It focuses on the development of effective people skills and essential management or responsibility functions.
STEP can initiate positive changes to the hotel’s performance. After the completion of the training or the application of a plan, a Shaza Colleague is more accomplished in their roles and responsibilities. Enhancing knowledge and skills are fundamental to improving the productivity and efficiency of our brand. Shaza energizers play a vital role in determining the participants of the STEP.
Basmat Shaza is the fingerprint that characterises our brand. It serves to shape our culture and define the identity of Shaza Hotels. It is an imprint that guides how we pursue our vision through actions and behaviours. The correct usage of Basmat Shaza is the two words always together and in that order.